The papers listed below have been selected as "Best Papers" based on the reviews of the original submission, the camera-ready version, and the presentation during the conference.
A diploma will be issued in the name of the authors and mailed to the contact author.
Driving Service Agility: A longitudinal case in Yell
Reverse Commerce - Adding Information System Support for Customer-centric Market Coordination
Physical Layer Measurements for an 802.11 Wireless Mesh Network Testbed
Customer Concerns in Telecommunications Contact Centers: Information and Systems Factors
A Microcontroller-based HF-RFID Reader Implementation for the SD-Slot
Informal Virtual Organizations: A Perfect Home for SUBJECTs as Building Blocks
Online Banking Fraud Detection Based on Local and Global Behavior
PROMETHEUS: a web platform for supporting knowledge management in an environment based on experience factory
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