Benoit Claise attended the industrial superior Gramme Institute in Liege (Belgium) and the Louvain-La-Neuve University in Louvain (Belgium). From 1993 to 1996, Benoit worked for AT&T Research/Lucent, focusing on OSI network management researches. He joined Cisco Systems as a customer support engineer in the Technical Assistance Center network management team, where he passed the CCIE certification (#2868), before becoming an escalation engineer. Since 1993, he is now a Cisco Distinguished Engineer focusing on IP services architectures. His area of expertise is the network management device instrumentation: accounting, performance, fault management, and so on. Focusing specifically on NetFlow, he is a key contributor to IPFIX and PSAMP IETF standardization efforts.